Returns

If there is any defect on your product, please contact us within 14 days from the date you received it. All products must be in the same condition and returned with the original packaging.

We will bear any delivery cost associated with such returns.

A refund will be processed within 7 working days. If you didn’t receive the refund, please email us at hello@themomentslab.com.

Please contact us to arrange for returns pick up. 

Exchanges

We will provide a 1 to 1 exchange for any defective product(s). You must request for an exchange within 14 days upon receiving it.

We will bear any delivery cost associated with such exchange.

A receipt or other proof of purchase must be provided at time of return. An email notification will be provided upon completion of inspection of the returned item notifying of approval or rejection of the exchange.

If the product you would like to exchange is out of stock, a full refund would be given back to you.